The most successful businesses are ones that are systemised because business owners are not stuck in the day-to-day grind of work, but rather developing their business. Businesses that have a solid foundation of systems are able to grow much more smoothly, creating fewer headaches for the business owner or manager.
There are 3 key pillars to business systemisation including People, Process and Technology. As a business starts to grow, people are usually employed to perform certain tasks. Typically business owners don’t document what needs to be done and what the most efficient way of doing it is, leaving employees to deliver important work to customers in different ways at varying degrees of standards. In turn, employers are left with inconsistent work, rework and unhappy customers.